Since our company primarily provides apparel design services and digital products (such as design drafts, technical packages, and related materials), and does not involve the transportation of physical goods, our refund policy is as follows:

  1. Scope of Refund Application
    Customers may apply for a refund in the following circumstances:

We failed to deliver the design deliverables on time;

The delivered content is significantly inconsistent with the contract or order agreement;

The files are unusable and irreparable due to technical reasons.

  1. Circumstances Where Refunds Are Not Supported
    Refunds are not supported in the following circumstances:

The design service has been completed and delivered as agreed;

Customer’s subjective dissatisfaction is not within the scope of the agreement;

Digital products (such as design templates, artwork, etc.) have been downloaded, viewed, or used;

Customized design services have been confirmed and are being implemented.

  1. Refund Application Process
    Customers must submit a refund application through our official contact method within 7 days of delivery, providing relevant explanations or supporting documents. We will respond within 3-5 business days after review.
  2. Refund Processing Method
    For orders confirmed to meet the refund conditions, we will process the refund within 5-10 business days. The refund will be returned to the customer’s original payment account, with the exact arrival time depending on the payment institution.
  3. Explanation Regarding “Return Address”
    Since our company does not provide physical goods, all products are delivered digitally. Therefore, we do not have a return address, and there is no need to return any goods. For document-related issues, please contact us online.
  4. Special Circumstances
    If the order includes physical sample garments or other physical products (if any), the relevant refund and return policies and addresses will be subject to the specific order or supplementary terms.
  5. Contact Us
    Company Name: Bradford Signature Styles LLC
    Company Address: 16185 W 14TH PL
    GOLDEN, CO 80401
    Email: [email protected]
    [email protected]