1. What products and services do you offer?

We primarily provide apparel design services, ready-to-wear sales, and personalized customization services, covering a one-stop solution from design and development to production and delivery.

  1. How to place an order?

You can place an order directly through our website or contact us for dedicated service support. After confirming your needs, we will provide a quote and order details. Once payment is received, the production or shipping process will begin.

  1. Do you support custom designs?

Yes, we offer custom design services. You can submit design requirements or reference images, and our design team will create a custom design based on your brand positioning and market demand.

  1. What is the order delivery time?

Delivery time depends on the order type and quantity. In-stock products are usually shipped within a few business days, while custom orders will have a specific delivery time determined based on the design and production cycle.

  1. Do you support returns and exchanges?

We support returns and exchanges for products with quality issues. Returns and exchanges for non-quality issues must comply with company policy. Customized products generally do not support returns or exchanges.

  1. What payment methods are accepted?

We support multiple payment methods, including bank transfer and online payment, subject to the terms of the order or contract.

  1. Do you offer subscription services?

Yes, for clients with long-term design or brand collaboration needs, we offer subscription services, providing continuous design support and related services on a monthly or periodic basis.

  1. How do I cancel or modify an order?

One-time orders generally cannot be canceled or modified once they enter the production stage. Subscription services require cancellation requests made one billing cycle in advance to avoid automatic renewal.

  1. Can you issue invoices?

Yes, we can provide formal invoices upon client request. Please provide the relevant information when placing your order.

  1. How can I contact you?

You can contact us through the contact information on our website. Our customer service team will provide you with timely assistance.